Our clients can rely on us around-the-clock, available 24/7/365 day or night, knowing that we are there to provide prompt assistance and resolution to their technical needs.
James, the owner of Cubla, is a multi-business owner. A “serial entrepreneur” as they say. He understands business and what it takes to be profitable. He understands the value of time and that’s why communication is so important. He teaches his technicians to always respond no matter what. If someone sends a text or email you better at least say “ok” (and not “k” he hates that). Communication is the key to success in all aspects of life.
Here’s a term that seems to have been lost with time. Cubla sets itself apart from other companies purely in the way it interacts with clients. Communication is important, but conduct and knowing when to use your expertise and when to remain quiet takes experience and self-discipline. Professionalism seems to be a buzzword instead of a commitment. To Cubla, it means timely responses, clear communication, a dedication to delivering results, looking the part and most of all integrity. At Cubla, professionalism isn’t an option – it’s a culture.
Here it is again! Yes, we are mentioning this a lot because it’s important! We often hear skepticism about our availability. Things like “this cannot possibly be the case” or “really?”, but we have plenty of references that will verify it is true. Why hire a support provider if they will only support you when it is convenient for them? That makes no sense! You hire a support provider because you want the peace of mind that you’re going to have help when you need it – no matter when that might be. Cubla understands this and we also expect the same from our vendors. That’s just good business!
Yes! It’s true! At Cubla, we're all about cutting-edge technology, but don't worry, we haven't gone full robot (yet)! We proudly employ actual humans, complete with quirks, caffeine addictions, and even the occasional typo in an email (mainly due to too much wine). But hey, it's those very human qualities that make us relatable, right? We promise, when you call us, you won't get a robot demanding you press a number – just good, old-fashioned humans. Call us boring…but it works!
We think this is extremely important. Being onsite with a client is not just important; it's an invaluable aspect of our service philosophy. It's where the digital world meets the physical, and where real understanding thrives. Being there allows us to immerse ourselves in your unique environment, gain insights that go beyond the digital realm, and build relationships based on trust and proximity. It enables us to see the challenges you face firsthand to better tailor our solutions.
In a world of virtual connections, being onsite reminds us that some things are best experienced face-to-face. No truer words have ever been spoken. It seems nobody wants to come onsite anymore. They want to resolve everything from their chair in their bedroom while watching Netflix on their second monitor. That’s not Cubla and never will be.
Yes, remote support is a service we provide and use daily, but there is no substitute for being onsite with a client.
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Cubla is unique because of work ethic and our understanding of client expectations. While our services may not be the lowest-cost option, we firmly believe they are the best option due to our unparalleled availability and taking the time to match the proper solution to the given situation. Every client is different; thus, every solution is different. We understand the importance of being there for our clients when they need us the most, which is why we prioritize being accessible and responsive at all times.
Our clients can rely on us around-the-clock, available 24/7/365 day or night, knowing that we are there to provide prompt assistance and resolution to their technical needs. We understand that technology issues can arise at any moment, and our unwavering availability ensures that our clients receive the support they need whenever they need it, setting us apart as a trusted and dependable partner.
What also sets us apart from our competitors is our ability to create cost-effective solutions for a given problem. Solutions that work. Anybody can throw money at a situation to try and make it better, but this is rarely the best approach. We take the problem and the solution very seriously and want all of our clients to know they have a company they can trust with their data, staff, workflow and most of all their wallets.
Cubla is that company.
Thomas Edison (Inventor)